Instructions for cancellation & Cancellation form
Consumers are entitled to a revocation right according to the following standards, whereby a consumer is any natural person who completes a legal transaction for purposes that can neither be assigned to their commercial nor independently occupational activity. Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:
Revocation Instruction – Right of Revocation
You have the right to revoke this contract without specifying reasons within fourteen days.
The revocation period is fourteen days starting on the day on which you or your named third party, who is not the consignor, took the last merchandise in their possession.
In order to exercise your right of revocation, you have to inform us (Fluxias GmbH, Rolgenmoos 2, 88263 Horgenzell, Germany, E-Mail: [email protected], Fax: +4932223112837) through a clear declaration (for example, with a letter sent by mail, fax or email) about your decision to revoke this contract. You can use the attached sample revocation form, but it is not required.
To comply with the revocation period, it is enough to send the notification about your exercising of your right to revocation before the expiration of the revocation period.
Instructions for cancellation – Right to cancel
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (Fluxias GmbH, Rolgenmoos 2, 88263 Horgenzell, Germany, E-Mail: [email protected], Fax: +4932223112837) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Consequences of Revocation
If you revoke this contract, we must repay all payments that we received from you, including delivery costs (with the exception of customs, import taxes, the additional costs that arise by you selecting a different type of delivery than the least expensive standard delivery option we offer or international delivery fees) immediately and at latest within fourteen days after the day on which we received the notification on your revocation of this contract. We will use the same method of payment for this repayment as you used for the original transaction unless something different is explicitly agreed upon with you; you will never be charged fees because of this repayment. We can refuse repayment until we have received the merchandise again.
You must send or return the merchandise immediately and in any case at latest within fourteen days starting on the day on which you informed us of the revocation of this contract. The period is complied with if you send the merchandise before the expiration of the fourteen day period.
You shall bear the direct cost of returning the goods.
You only have to pay for any loss in value for the merchandise if this loss in value is due to an unnecessary contact with the merchandise on your behalf to inspect its properties, composition and functions.
Exclusion or premature expiration of the right of revocation
The right of revocation does not exist for contracts for the delivery of merchandise that is not pre-assembled and for the manufacturing of which an individual selection or determination is needed from the consumer or which is clearly customized to the personal needs of the consumer.
Please keep the merchandise free of damage and contamination. Please send us the merchandise back in the original packaging with all accessories and with all packaging components. If necessary, use protective packaging. If you no longer possess the original packaging, please make sure the merchandise is protected sufficiently against transportation damage with suitable packaging.
Please do not send the merchandise “unfree” to us.
Please observe that the aforementioned sections 1-2 are not a prerequisite for the effective exercising of the right of revocation.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Please prevent damage to and contamination of the goods. Please return the goods in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel. Due to the
Exclusion of returns
The above rights do not apply to the following:
– The supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer;
– The supply of goods that can spoil quickly or whose expiration date has passed quickly;
– The supply of alcoholic beverages, the price has been agreed in the contract, which may be the earliest delivered 30 days after the conclusion of the contract, however, and their current value of fluctuations in the market depends on the entrepreneur’s control;
– The supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in contracts
– You may not return any sealed products or goods which have been opened for hygiene and health reasons
– The supply of goods when they were mixed after delivery because of its nature inseparably with other goods
– The supply of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery
Excluded from the right of withdrawal are sealed goods which are not suitable for reasons of health or hygiene to return if their seal has been removed from you.
Please send the returns goods completely (incl. Accessories, manual, etc.) back to us.
To carry out the return you will get no return slip sent, but make the return in accordance with free – this amount will be if your withdrawal is carried out correctly and accepted, refunded within fourteen days.
End of revocation
Date: August 09, 2018
- Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Fa. Fluxias GmbH – Seagrapes24
Rolgenmoos 2, 88263 Horgenzell, Germany
E-Mail: [email protected]
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate